FAQ
WHAT PAYMENT METHODS DO YOU ACCEPT?
MAC & GILL accepts the following methods of payment for purchases:
Credit cards accepted:
• American Express
• Discover
• MasterCard
• Visa
Other forms of payment:
• Paypal
• Paysbuy
WHEN WILL MY ORDER ARRIVE AND WHAT DOES IT COST TO SHIP MY ORDER?
|
Within Thailand
|
Cost
|
Method
|
Estimate Time
|
|
Standard Ground Shipping
|
FREE
|
EMS
|
2-3 business days.
|
|
Next Day Shipping
|
200 ฿
|
Delivery By hand
|
1Business day.
(if order is received by 1pm, Mon-Thurs)
|
|
Same Day Shipping
|
300 ฿
|
Delivery By hand
|
24 hrs.
|
*Thailand Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days. Please allow 24-48 hours for standard ground delivery orders to receive, pack and ship your order. Next Day and Overnight orders received at our fulfillment center before 1:00 PM on business days generally ship that same day. Orders received after 2:00 PM EST should ship the next business day.
| International | Cost | Method | Estimate Time |
| International Ground Shipping | FREE | Thailand EMS | 10 -15 business days. |
| Express Shipping | 510 ฿ | Express | 5 - 7 business days |
*International Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days. Please allow 24-48 hours for standard ground delivery orders to receive, pack and ship your order. Express Shipping orders received at our fulfillment center before 1:00 PM EST on business days generally ship that same day. Orders received after 2:00 PM EST should ship the next business day.
DO YOU SHIP OUTSIDE THE THAILAND?
We ship merchandise ordered on MAC-GILL.COM worldwide.
DO YOU SHIP ORDERS TO MULTIPLE ADDRESSES?
We currently do not ship orders to multiple addresses.
WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?
Once an order is placed you cannot make changes as orders are transmitted instantly to our fulfillment center. You may place another order and return your initial order when you receive it. For assistance please email our Customer Service Representatives at info@mac-gill.com.
WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN OR EXCHANGE AN ITEM OR ORDER?
Returns and exchanges must be made within the guidelines in our
Return Policy
CAN I RETURN ITEMS PURCHASED ON SALE?
No! We don’t accept return on merchandise on sale!
HOW LONG DOES IT TAKE TO PROCESS MY RETURN OR EXCHANGE?
Most refunds are processed within 7 business days after receiving your return, but processing may take up to 2-3 weeks. Credit may take 1-2 billing cycles to appear on your credit card. If you used Pay Pal, your refund will be issued through your PayPal account. Exchanges take approximately 10-14 business days to process. You will receive an email when your exchange is shipped.
WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?
Please contact our customer service representatives at info@mac-gill.com for assistance.
CAN I PRE-ORDER ITEMS ON YOUR SITE?
You may be able to pre-order some items that are not yet available for immediate delivery. The Pre-Order message will appear on the product detail pages.
CAN I SEE A RECORD OF MY TRANSACTIONS WITH MAC-GILL.COM?
You must be a registered account holder on MAC-GILL.COM to access your order history. Order history displayed in your online account includes only those purchases made after establishing an account with us.
HOW DO I KNOW WHICH SIZE IS BEST FOR ME?
Size guides are available for all shoes on MAC-GILL.COM. You can view sizing information and fit tips via our
Size guide
WHY SHOULD I CREATE A MAC-GILL.COM ACCOUNT?
Creating an account can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits is the ability to store payment information, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.
MY PRODUCT CARE INSTRUCTION?
Brush off surface dirt using a soft brush or wipe off surface dirt using damp cloth and allow to air dry.
Occasionally rub in some quality leather dressing to keep the leather soft and supple.
Ensure that the leather is not subject to extreme heat.
I’VE CARED FOR MY ITEM ACCORDING TO CARE INSTRUCTIONS BUT IT IS NOW DAMAGED. WHAT CAN I DO?
Please direct your inquiries to our sales team using the form on our
Contact page.
WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?
If you have forgotten your account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via an email containing a link to our site which you can follow to create a new password.
I'M INTERESTED IN CARRYING MAC AND GILL PRODUCT AT MY STORE. DO YOU SELL WHOLESALE?
Please direct your wholesale inquiries to our sales team using the form on our
Contact page